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It as one of the most competitive and reliable in the market? Then I invite you business email list to watch this video , where you can appreciate the multiple benefits of this Fonvirtual service for your company and its stakeholders. Dare to take your organization into the new era of telecommunications. A customer service call center is the technological solution that puts you business email list at the forefront in sales, advice and satisfaction for your customers. What is the role of the CTI Call Center? Jul 15, 2019 | Call center technology ITC call center A call center urgently business email list needs a computer system for coordinated interaction between a telephone call and a computer.
This is the CTI call center. What is the role of the business email list CTI call center? This computer system, dedicated to the management of calls received on the computer in call centers, has as its main objective to automate the entire process of receiving telephone calls business email list from customers outside the company on computers. CTI stands for ( Computer Technology Integration ) and it is a computer software that facilitates and allows the interaction between a telephone business email list call and a computer in a coordinated manner.
With a tool like this, the company is guaranteed good business email list management of the telephone relationship with customers, since working from the computer is currently a necessity. So why not receive calls from there too? What are the advantages of the CTI call center? Thanks to the CTI call center, workers will be able to provide effective customer service, through business email list the computer. With this call center software , collaboration between employees becomes much more fluid since all of them have immediate access to customer files. This improves the business email list efficiency of commercial agents and company administration.